A client calls or texts (whatsapp) the office to request a cab. He state clearly where he will be picked up and where he will be dropped off, the office gives out a price or charge for a trip to client. The client have to mention all details about trip, for instance, if there are luggages or any have items the client may be travelling with, the number of passengers who will be travelling and any stopovers or waiting time during the trip. This will avoid client clashes with a driver about price increments.

The office gives a driver the same price given to the client together with the client 's contact number, then communication will be done between the client and the driver.

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